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Shein Shipping: Everything You Need to Know 📦

Shein is one of the most popular online fashion retailers in the world, offering trendy and affordable clothing, accessories, shoes, bags, and more for women, men, and kids. But before you place your order, you might have some questions about Shein shipping, such as:

  • How fast is Shein shipping?
  • How much does Shein shipping cost?
  • What are Shein’s shipping methods?
  • Does Shein offer free shipping?
  • How can I change my shipping details for Shein orders?
  • What shipping carriers does Shein use?
  • How can I track my Shein shipment?
  • Does Shein offer shipping guarantee/insurance?
  • What is Shein’s return policy?
  • What are some frequently asked questions about Shein shipping?

In this article, we will answer all these questions and more, so you can shop with confidence and enjoy your Shein experience. Let’s get started!

1. How Fast is Shein Shipping?

Shein shipping speed depends on several factors, such as your location, the shipping method you choose, the availability of the items you order, and the processing time of your order.

According to Shein’s website, the processing time is usually 1-3 business days after you place your order. This is the time it takes for Shein to prepare your order and ship it from their warehouse.

The shipping time is the estimated time it takes for your order to be delivered to your address after it is shipped. This may vary depending on the destination country, the shipping method, and other external factors such as customs clearance, weather conditions, and peak seasons.

Shein offers three types of shipping methods: Economy Shipping, Standard Shipping, and Express Shipping. The table below shows the estimated shipping time and cost for each method for some selected countries2.

 

Country Economy Shipping Standard Shipping Express Shipping
USA 6-8 business days 4-7 business days 2-4 business days
Canada 8-14 business days 6-10 business days 3-7 business days
UK 5-10 business days 3-7 business days 1-5 business days
Australia 6-12 business days 4-8 business days 2-4 business days
India 7-14 business days 5-8 business days 2-4 business days

Note that these are only estimates and do not include the processing time. You can check the exact shipping time and cost for your country on Shein’s website by selecting your location and currency.

2. How Much Does Shein Shipping Cost?

Shein shipping cost also depends on your location, the shipping method you choose, and the weight and size of your order. You can see the exact shipping cost for your order on the checkout page before you pay.

However, Shein also offers free shipping for orders above a certain amount. The table below shows the free shipping thresholds for some selected countries.

Country Economy Shipping Standard Shipping Express Shipping
USA N/A Orders over $29 Orders over $129
Canada N/A Orders over C$49 Orders over C$129
UK Orders over £10 Orders over £35 Orders over £100
Australia Orders over AU$45 Orders over AU$109 N/A
India N/A Orders over ₹1800 N/A

Note that these are only examples and may change from time to time. You can check the current free shipping thresholds for your country on Shein’s website by selecting your location and currency.

3. What Are Shein’s Shipping Methods?

As mentioned above, Shein offers three types of shipping methods: Economy Shipping, Standard Shipping, and Express Shipping. Here is a brief overview of each method:

Economy Shipping:

This is the cheapest shipping option, but also the slowest. It usually takes about 6-8 business days to deliver in the US, and up to 4 weeks in other countries. Economy shipping is free for orders over $49 in the US, and over a certain amount in other countries. However, economy shipping does not offer tracking information or insurance for your package.

Standard Shipping:

This is the most common shipping option, which offers a balance between cost and speed. It usually takes about 4-7 business days to deliver in the US, and 3-15 business days in other countries. Standard shipping is free for orders over $99 in the US, and over a certain amount in other countries. Standard shipping offers tracking information and insurance for your package.

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Express Shipping:

This is the fastest and most expensive shipping option, which is ideal for urgent orders. It usually takes about 2-4 business days to deliver in the US, and 1-8 business days in other countries. Express shipping is free for orders over $129 in the US, and over a certain amount in other countries. Express shipping offers tracking information and insurance for your package.

 

4. Does Shein Offer Free Shipping?

Everything You Need to Know About SHEIN Shipping

Yes, Shein offers free shipping for orders above a certain amount depending on the country or region you’re located in. For example, in the US, Shein offers free economy shipping for orders over $49, free standard shipping for orders over $99, and free express shipping for orders over $129.  You can see the free shipping thresholds for your country on Shein’s website by selecting your location and currency.

However, free shipping may not apply to all products or destinations. Some products may not be eligible for free shipping due to their size, weight, or availability. Some countries or regions may not support free shipping due to customs regulations or carrier limitations.

To check if your order qualifies for free shipping, you can enter your shipping address on the checkout page and see the shipping options and costs. You can also contact Shein’s customer service team to confirm the availability of free shipping for your order.

However, Shein also occasionally offers free shipping promotions or coupons that you can use to get free shipping regardless of your order amount. You can check the current promotions or coupons on Shein’s website or app, or sign up for their newsletter or social media accounts to get notified of the latest deals.

5. How Can I Change My Shipping Details for Shein Orders?

Sometimes you may need to change your shipping details after placing an order with Shein. For example, you may have entered the wrong address, phone number, or email address. Or you may want to change the shipping method or cancel your order altogether.

The good news is that Shein allows you to change your shipping details before your order has been shipped. However, once your order has been shipped, you cannot change your shipping details anymore.

To change your shipping details before your order has been shipped, you can follow these steps:

  1. Log into your Shein account and go to “My Orders”.
  2. Find the order that contains the items you want to change and click on “Order Details”.
  3. Click on the “Quick Return” button and select the items you want to change.
  4. Indicate the reason for changing your items and click on “Next Step”.
  5. Select the “Refund Method” and choose “Wallet Credit” or “Original Payment Account”.
  6. Select the “Return Method” and choose “Return By USPS” or “Return By UPS”.
  7. Download and print the return label provided by Shein or scan the QR code with your phone.
  8. Pack your items securely in their original packaging and attach the return label on the outside of your package.
  9. Mail out your package at your nearest USPS or UPS location within 35 days from the purchase date.
  10. Once Shein receives and processes your return, you will receive a confirmation email with the refund amount or a notification to place a new order with the correct shipping details.

If you want to change your shipping details after your order has been shipped, you may still have a chance to do so if your package has not been delivered yet. However, this may incur additional fees and delays depending on the carrier and the destination.

To change your shipping details after your order has been shipped, you can follow these steps:

  1. Log into your Shein account and go to “My Orders”.
  2. Find the order that contains the items you want to change and click on “Track”.
  3. You will see the tracking information and the carrier’s website link for your package.
  4. Click on the carrier’s website link and enter your tracking number.
  5. You will see the delivery status and the delivery options for your package.
  6. Depending on the carrier and the destination, you may be able to request a delivery change, such as changing the address, rescheduling the delivery date, holding the package at a pickup location, or redirecting the package to another address.
  7. Follow the instructions on the carrier’s website to request a delivery change and pay any applicable fees.
  8. You will receive a confirmation email from the carrier with the updated delivery information.
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Please note that changing your shipping details after your order has been shipped is not guaranteed and may not be available for all packages or destinations. You should contact Shein’s customer service team or the carrier’s customer service team for more information and assistance.

6. What Shipping Carriers Does Shein Use?

 

Shein uses different shipping carriers depending on your location, the shipping method you choose, and the availability of the items you order. Some of the common shipping carriers that Shein uses are:

  • USPS: The United States Postal Service is a postal service that delivers mail and packages within the US and its territories. USPS offers economy, standard, and express shipping services for Shein orders in the US.
  • UPS: The United Parcel Service is a courier service that delivers packages within the US and internationally. UPS offers standard and express shipping services for Shein orders in the US and other countries.
  • FedEx: The Federal Express Corporation is a courier service that delivers packages within the US and internationally. FedEx offers standard and express shipping services for Shein orders in the US and other countries.
  • DHL: The Dalsey, Hillblom and Lynn International GmbH is a courier service that delivers packages internationally. DHL offers express shipping services for Shein orders in some countries.
  • LaserShip: LaserShip is a regional courier service that delivers packages within the US. LaserShip offers express shipping services for Shein orders in some US states.
  • Aramex: Aramex International is a courier service that delivers packages internationally. Aramex offers standard and express shipping services for Shein orders in some countries.

You can see the specific shipping carrier for your order on the tracking page after your order is shipped. You can access the tracking page by logging into your Shein account and going to “My Orders”. Find the order that you want to track and click on “Track”. You will see the tracking number and the shipping carrier for your order.

7. How Can I Track My Shein Shipment?

Tracking a Shein shipment is easy and convenient. You can track your package online using your tracking number or using a third-party tracking platform. Here are some ways to track your Shein shipment:

  • Track on Shein’s website: You can track your package on [Shein’s website] by logging into your account and clicking on “My Orders”. You will see the tracking information and the carrier’s website link for your package. You can also track your package on [Shein’s app] by tapping on “Me” and then “My Orders”.
  • Track on the carrier’s website: You can track your package on [the carrier’s website] by entering your tracking number. You will see the delivery status and the delivery options for your package. You can also track your package on [the carrier’s app] by scanning or entering your tracking number.
  • Track on a third-party platform: You can track your package on a third-party tracking platform such as [ParcelsApp] or [Ordertracker] by entering your tracking number or scanning

Note that it may take some time for the tracking information to be updated after your order is shipped. If you don’t see any tracking information or if the tracking information is not accurate, please be patient and check again later. If you have any questions or concerns about your shipment, please contact Shein’s customer service9 for assistance.

8. Does Shein Offer Shipping Guarantee/Insurance?

Yes, Shein offers shipping guarantee/insurance as an optional service that you can add to your order during checkout. The shipping guarantee/insurance costs $2.99 per order and covers any loss or damage that may occur during transit.

If you add the shipping guarantee/insurance to your order, you can enjoy the following benefits:

  • You can return any item from your order for free within 35 days of delivery, no questions asked.
  • You don’t need to provide any proof or reason for returning an item.
  • You will receive a full refund for any item that is lost or damaged during transit.
  • You will receive 500 Shein points if your order doesn’t arrive by the expected date.

The shipping guarantee/insurance is optional and you can choose whether to add it or not during checkout. If you don’t add it, you will still be covered by Shein’s return policy10, but you may need to pay for the return shipping cost and provide a reason for returning an item.

9. What is Shein’s Return Policy?

Shein’s return policy allows you to return most items within 35 days of delivery if you are not satisfied with them. However, some items are non-returnable, such as bodysuits, lingerie, underwear, jewelry, accessories, cosmetics, pet products, customized products, and any other items marked as non-returnable on the product page.

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To return an item, you need to log into your Shein account and go to “My Orders”. Find the order that contains the item that you want to return and click on “Return Item”. Select the item that you want to return and the reason for returning it. You can also choose whether to receive a refund to your original payment method or to your Shein wallet.

After submitting your return request, you will receive a confirmation email with a return label and instructions on how to ship your item back to Shein. You can either print the return label and attach it to your package, or use the QR code in the email to scan at a participating drop-off location. You will need to ship your item within 35 days of delivery, otherwise your return request will be canceled.

Once Shein receives your item, they will process your refund within 7 business days. You can check the status of your return and refund on your Shein account or by contacting Shein’s customer service.

Note that if you don’t add the shipping guarantee/insurance to your order, you may need to pay for the return shipping cost, which will be deducted from your refund amount. You may also need to provide a proof of purchase and a reason for returning an item.

10. Frequently Asked Questions About Shein Shipping

Here are some of the most common questions and answers about Shein shipping:

  • How can I get free shipping on Shein?
    You can get free shipping on Shein by ordering above a certain amount, depending on your location and the shipping method you choose. You can see the free shipping thresholds for your country on Shein’s website by selecting your location and currency. You can also get free shipping by using a promotion or coupon code that Shein offers from time to time.
  • How can I cancel or change my Shein order?
    You can cancel or change your Shein order before it is shipped by logging into your Shein account and going to “My Orders”. Find the order that you want to cancel or change and click on “Cancel Order” or “Edit Order”. You will receive a confirmation email once your request is processed. Note that you cannot cancel or change your order after it is shipped. If you want to return an item after receiving it, you will need to follow Shein’s return policy.
  • How can I contact Shein’s customer service?
    You can contact Shein’s customer service by using one of the following methods:

    • Live chat: You can chat with a customer service representative online on Shein’s website or app. The live chat service is available 24/7.
    • Email: You can send an email to [email protected] and expect a reply within 24 hours.
    • Phone: You can call 1-855-254-4744 (US) or +44 808 164 9598 (UK) from Monday to Sunday, 9:00 AM – 9:00 PM EST.
    • Social media: You can message Shein on Facebook, Instagram, Twitter, or YouTube and get a response within 24 hours.
  • Is Shein legit and safe?
    Yes, Shein is a legit and safe online fashion retailer that has been operating since 2008. It has millions of customers worldwide and thousands of positive reviews on various platforms. It also has a secure payment system and a privacy policy that protects your personal information. However, like any other online shopping site, Shein may have some drawbacks, such as delayed delivery, inconsistent quality, sizing issues, or customer service complaints. Therefore, you should always do your research and read the product descriptions, reviews, and ratings before placing an order.

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